Return &Refund Policy

bibaboka™ customer policy

Return & Refund Policy

Information about returns, refunds, exchanges and customer assistance for bibaboka™ purchases.

30-day returns, no questions asked.

We want every bibaboka™ customer to feel confident when shopping with us. If you're not happy with your purchase, you can return it within 30 days of delivery for a full refund.

01

30-Day Return Window

Return items within 30 days of delivery for a full refund.

02

Free Return Support

Contact us and we will guide you through the return process step by step.

03

5–10 Day Refund

Approved refunds are processed within 5–10 business days.

Return Eligibility

You may request a return under the following conditions:

  • The item must be unused, unworn and in its original packaging
  • Return requests must be made within 30 days of delivery date
  • Proof of purchase (order number) is required

How To Return An Item

To request a return, please contact our customer support team:

  • Email us at service@bibaboka.com with your order number
  • Explain the reason for your return
  • Wait for return instructions from our support team
  • Ship the item back to the address we provide

Refund Processing Time

Once we receive and inspect your returned item, your refund will be processed within 5–10 business days.

  • Refunds are issued to your original payment method
  • Depending on your bank, it may take an additional 3–5 business days for the refund to appear on your statement
  • You will receive a confirmation email when your refund is processed

Damaged, Defective Or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery with photos of the product and packaging.

We will arrange a free replacement or full refund at no extra cost to you.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs.

For items that arrive damaged, defective or incorrect, we will cover all return shipping costs.

Important Return Reminder

Please do not send products to the company address before receiving return instructions from bibaboka™ customer support. Our team will provide the correct return address and details after reviewing your request.

Need Help With A Return?

Email us at service@bibaboka.com — we reply within 24 hours and are here to help make your return smooth and easy.

CONTACT SUPPORT